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Building a femme-pire: 10 years of BlogHer [Interview]

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Where are the women who blog?

In 2005, the BlogHer founders, Elisa Camahort Page, Jory Des Jardin and Lisa Stone, all tech and media pros, looked around, scratched their heads, and asked the historic question which started it all: Where are the women who blog?

Like most of the founders we know, love, loathe, or follow in our tech-obsessed Bay Area, it's no secret that BlogHer touched a nerve and served a need — from a conference, it became a business, and ultimately a movement that drives culture and ideas. BlogHer is many things to many people: an engaged and passionate community, an ad network, a media company, a political blogging network, a coalition of engaged bloggers (and the brands that love them), passionate activists and entrepreneurs, and a platform ‘by and for women.'

BlogHer grew to a point that it became necessary to branch out into sub-genre spin offs to meet demand and interest, including food, tech/entrepreneurship (BlogHer Pro), and crafts. One thing is clear: BlogHer and the bloggers who fly under her flag is growing in influence, numbers, with game changing, visible voices. It all really boils down to the power of she, and she's on the move…

Kelly Wallace, a correspondent with CNN summed it up best at BH13 when she quipped: BlogHer — where everyone knows your Twitter name.

To celebrate 10 years of building, blogging, and loving BlogHer, it made perfect sense to interview co-founder Elisa Camahort Page. Learn about her journey amidst the peaks and valleys of building a femme-pire, and sharing what she's learned on the eve of BlogHer 14allhappening where BlogHer was born: Silicon Valley.

Congrats BlogHer team — here's to another 10 years of changing the blogosphere (and the world)….

The Big Ask

Q: Elisa – what was the aha moment when you realized the world needed BlogHer and what was your thought process in its ideation and launch? How did you pinpoint the need — was it a hunch, massive research, or did you just go for it? Tell us about the early days, and how you knew you were on to something.

Elisa Camahort

A: My two co-founders, Lisa Stone, Jory des Jardins, and I, launched the first BlogHer Conference in 2005 to answer a question that needed to die, namely “Where are all the women who blog?” There was this assumption that women weren't blogging, or would never adopt social media in large numbers. We knew then, and now everyone knows that was a total fallacy…women are the drivers behind most social media engagement today…but in 2005 it was still radical to champion women as early adopters of technology. We had an idea about moving beyond making lists and talking about awesome women on our blogs (which is great), but we had an idea for a conference to bring together, and make visible, women who blog. After the first sold-out conference, we asked the community where they wanted us to go next. The feedback was pretty clear:

- We want more events.

- We want a place to find each other online every day.

- We want a business model.

And that was our ‘aha moment' when we decided to form the company with a mission to create opportunities for exactly that.

BlogHer 2013

Q: For our readers, define BlogHer in your own words

A: BlogHer is the largest community, network, and media company created by, for, and with women in social media. We reach 100 million users a month across blogs, every social platform, and our conferences. Our mission is to create opportunities for our community members to pursue education, exposure, community, and economic empowerment. And to do that we created the BlogHer Economy, connecting brands/marketers with influencers, so brands can connect with their customers, and influencers can be paid for their work. In the last five years we've paid nearly 6,000 BlogHer members $36 million dollars. And we're damn proud of that.

Q: We hear horror stories about co-founder slugfests and that classic ‘Silicon Valley scramble' for control. All the BlogHer founders (at least to the naked eye) seem to gel remarkably well. Can you offer any insight into the formation of your company culture and do you have any guidelines to share with us on how you maintain this positive vibe? Is it the fact that it's a relatively ‘testosterone free' environment or is it something deeper?

Is it policy or DNA? Tell!

A: Lisa, Jory and I are indeed pretty rare. Not just to be three women who co-founded a venture-back start-up, but to be three founders of any gender still running their company together almost ten years later. Many people are surprised to know that we weren't friends, colleagues, or even acquaintances when we met, and immediately decided to do the first BlogHer Conference. But working on that project for four months proved to each of us that we were a great team. I always advise people to look for the following three things in co-founders or partners:

1. Complementary skills

Having a row of nodding heads from the same perspective, expertise and background doesn't help you have a better company.

2. Equal levels of commitment, or some might say workaholism.

Lots of partnerships fail when someone isn't pulling their weight. That breeds resentment, which is never good.

3. Have the tough conversations, not just the easy ones

Running a company is hard. You need to surface bad news, mistakes, and problems quickly, so you can address them and solve them as a team. Doing so helps you maintain and build trust and create movement.

Q: Any growing pains you'd be at liberty to share? All startups have them, and sharing wisdom regarding what works and what doesn't is great insight on the ‘Fail First, Fail Fast, and Fail Often' school of learning. Any tales from the trenches?

A: It's important to learn as you go, but also not to over-indulge in hypothetical “what would you differently if you knew then what you knew now” thinking. It's a mind set: the fact is that you do the best that you can do with the information, experience, expertise, skills you have at hand in that moment. The key is to trust your gut, but be able to back up concepts with data (with the knowledge that data can take the personality out of concepts). Don't be stingy about taking personal responsibility. Be willing to say “I'm sorry.” Be comfortable asking the “stupid” question. Real leaders don't need to have everyone think they know everything, and they don't always need to be right. Perhaps I didn't exactly answer your question, but I wanted to really share this perspective: if you see everything that happens as part of where you are right this minute, it's not about failure or growing pains. It's about growth and evolution.

Q: Define all the moving parts of BlogHer and how it's grown from conference to ad network and beyond — and if possible, the growth spurts and ‘pivots' that brought you here today…

A: Though we started as a conference, and the conference is our annual opportunity to re-invigorate our community, it's actually not the lion's share of our business. Most of our work is on the digital side…advertising in all its forms, from premium to programmatic to native, branded content and content marketing, social sharing, amplification programs, and more. We also do proprietary research via a panel of thousands of women in our community. Over the years we expanded our business beyond blogs only to include all the emerging social platforms. And over the years the advertising world itself has gotten more complex, so it basically feels like you must constantly adapt if you want to stay a leader…and adapting which is what I like to call it, as opposed to pivoting.

Queen Latifah with some ecstatic lady-bloggers, including @katiaDBE. #blogher2013 @iamqueenlatifah pic.twitter.com/lIvm4lovzX

— The Life Nostalgic (@LifeNostalgic) July 29, 2013

Q: Can you share your first insight from the ‘top of the mountain' — how did you know you had ‘made it' and this thing was going to work?

A: It's hard to relate to this question, because the constant adapting and evolving and growing means you NEVER feel like you're at the top of any mountain. Never. That being said, we knew there was a there-there at the very first conference. We knew there was a community full of talent, passion and motivation, and we knew there was a way to serve that community for the betterment of us all.

Q: Can you share your first insight from the ‘depths of the valley' — what did you learn and how did you turn things to a positive with your hard-won experience?

A: Look, you can't stop the clock or the calendar. Tomorrow really is another day. And another opportunity to try to get it right. People ask me how I stay so calm during the lead-up to and at the conference. It's because after all these years I know too well that you blink, and it's over, and you know what? It really will all turn out OK.

Q: What is your next pivot for BlogHer? Will there be a conference space large enough? Where do you go from here? (ie: Branson went to outer space, you will go to _________)

A: I can tell you the areas where we will continue to *evolve*…and where we believe the industry is evolving:

1. Mobile, OMG That shift has been here and gone, and there is still a lot of work for everyone online to do if we really want to monetize the mobile audience

2. Video Video is not just a big traffic and attention-driver; it's a results driver. We see higher engagement and higher lift when influencers share their perspectives via video. I, personally, am always saying I want to learn more about creating videos…so we need to bring all our members along with us on that journey.

3. Results I often say that customers don't want to pay just for your reach; they want to pay for your results. After all these years at it, you know what? The industry should be doing a better job of delivering predictive insights and guaranteeing outcomes. That's what we're doing: using our proprietary campaign analysis and reporting tools — when we say, “we can guarantee…” most customers look shocked that we're willing to go there. But it should become pretty standard.

Q: What are the three most important pieces of advice you can give your core audience (professional bloggers and women in tech?)

A: Sure, here are my favorite three pieces of advice:

1. Money doesn't buy happiness (past a certain point), but it does buy freedom. Don't over-extend or over-leverage yourself. Give yourself the freedom of a fat bank account…the freedom to walk away; the freedom to take a risk; the freedom to make your big idea a reality.

2. Ask yourself what's the worst that could happen if I fail? Make the answer concrete, not abstract. Answer it in detail. Sometimes our abstract fear holds us back, but if we really thought it through we'd realize failure isn't the end of the world; it's not a tragedy. Sometimes, instead, it's a catalyst.

3. Consider yourself a Minimum Viable Product. Stop waiting to be perfect to put yourself out there and go for opportunities. Don't be your own barrier, plenty of other people will be happy to serve that purpose in life.

Note to self… http://t.co/zRB6tsTrC3. #BlogHer2013 — Brave Bosom (@BraveBosom) July 29, 2013

Q: In closing, can you give us some highlights of your 10th anniversary highlights? Any surprises in store? Anything you are doing differently here than you've done in the past?

A: Oh my goodness, so many things:

1. Notable Keynotes: Kerry Washington, Guy Kawasaki interviewing Arianna Huffington, Best-selling author-blogger Jenny Lawson, Grammy-nominated comedian Tig Notaro, Kara Swisher interviewing eBay CMO Richelle Parham, not to mention our annual Voice of the Year community keynote, featuring 12 readings from the year's best blogging.

2. Prolific Programming covering everything from the craft of writing, the monetization landscape, hands-on technical Geek Bars to personal blogging, and blogging for social good and social change.

3. Tribe Up and Thrive via our Birds of a Feather mini-conferences on Saturday afternoon — our new, expanded Birds of a Feather concept for 2014.

4. Parties and Networking every night, featuring an open mic for blog reading, karaoke, champagne toasts, and a closing party that we can only tease you with right now.

5. Our new BlogHer Buddy System, facilitated by our Official Communications Sponsor, Skype, which is a way to connect with attendees before, during, and after the conference.

@emilyahay perfect recap of #blogher2013 –> My Top 10 Lessons from BlogHer 2013 http://t.co/KzwUYH84tx #blogging #leanin #techladies — Rachel Schostak (@rayprinst) August 27, 2013

bh1410

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By |July 17th, 2014|Content Marketing|0 Comments

Gearing up for Oracle’s Marketing Cloud Conference #Interact2014

Screenshot 2014-07-01 23.06.53

The Battle of the Marketing Clouds

San Francisco is hosting the annual Oracle Marketing Cloud Interact 2014, one of the biggest events for digital marketers of the year. This year, it's expanded for more B2B and B2C marketers to take part and benefit from the collaboration of expertise. The focus will be on best practices in an era when data-driven marketing is king while also detailing the importance of customized engagement in a cross-channel world. The event is taking place next week at the Moscone West from July 16-18.

Interact '14 is around the corner. A must-attend event for every marketer: http://t.co/ET5Pupq4GL #interact14 pic.twitter.com/Lqi2mVlzLI

— oracleopenworld (@oracleopenworld) June 27, 2014

Marketers, no matter what their field, may be asking themselves if the conference will really be beneficial to them. After all, traditionalists have been shying away from embracing cloud marketing and such a summit can seem overwhelming. However, the event coordinators say that a series of sessions will be immersive and suitable for every level of marketer. While the theme is best practices, there are options for overview sessions or more in-depth choices. If you're a user of Responsys or any component of the Oracle Marketing Cloud, then you should definitely attend.

Experts on Hand

Some of the top marketing executives in the world will be leading sessions, including the top dogs at Comcast, LinkedIn, JCPenney, Lenovo, Shutterfly and DocuSign. This is one of a small smattering of conferences directed to both B2B and B2C companies, with Oracle dishing up a little something for every industry. The best and more innovative marketing campaigns will be dissected with a look at how the cloud and related technologies can further optimize such efforts.

As for the keynote speakers, Buzzfeed's VP and GM Jonathan Perelman is leading the pack. An associate professor from MIT Media Labs, Hugh Herr, is also on deck. You'll also be able to attend keynote lectures from Laura Ramos and Shar VanBoskirk of Forrester Research, a digital change partner from PwC, and LeapFrog's Senior VP and GM of Digital Community, Sean O'Driscoll.

Oracle executives will also be on hand including President Mark Hurd, GM and Senior VW Kevin Akeroyd, and Group VP of products Steve Krause.

What to Expect at Interact 2014

Attendees will face two big challenges if they plan to make the trip to SFO: Dealing with “the harsh mid-70° degree San Francisco summer temperatures,” and choosing which of the 30+ breakout sessions to attend first. No matter which session is chosen, Oracle promises “actionable insights” so that marketers can help improve their capabilities via building a “digital dialogue” that translates best to customers.

As a grand finale, a special private show from the B-52's is also schedule. The “World's Greatest Party Band” will be on hand to really bring the party to life. Marketing is an industry that really makes the most of social aspects of conferences, and the biggest cloud marketing event in the country is no exception. I, for one, have always wanted to head out to the Love Shack.

Coming Armed with Questions

For those who aren't 100 percent comfortable and familiar with the marketing cloud, it's wise to come to the conference armed with questions in order to get expert advice. Finding out more about how traditional marketing tactics translate into cloud marketing, the difference between cloud business intelligence and cloud marketing, and the easiest path to transition to the cloud specifically for marketing departments can all be addressed.

I'll be looking at this conference through a different lens. As someone who went to Salesforce's Dreamforce conference, the Adobe Summit and Ensighten's Agility 2014, I'll be curious to see how open Oracle is with their version of their marketing cloud. I'll be sharing all of my findings during my Marketing Technology Conference keynote in Boston in August. Viva la marketing technologies!

Salesforce and Adobe are a closed marketing cloud, with API's and apps to utilize other marketing technologies, and they don't typically allow competing technologies into their cloud. Whereas Ensighten allows you to build your own marketing technology stack using components of Adobe, Oracle, Salesforce, IBM or any of the other 1000+ marketing technologies. Let's hope that Oracle promotes openness, as that is clearly the best way to go.

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By |July 7th, 2014|Advertising Technology|0 Comments

What is a ‘burst campaign?’

Example of a burst campaign

A burst campaign occurs when a marketer concentrates ad spend over a short period of time in order to boost the visibility of the app and increase installs. The primary purpose of burst campaigns is to move the app up the top charts in the major app markets. To better understand how burst campaigns work, and why they can be an important component of enterprise marketing strategies, it's helpful to understand how top charts work.

Top charts

The App Store and Google Play both organize apps into a number of basic categories and subcategories, helping users navigate to apps that are relevant to their interests. Both Google Play and the App Store further assist app discovery by prominently featuring lists of top apps. For example, if you navigate to the Games category in the App Store, you can see Best New Games, Best New Updates, What We're Playing, and other lists. In Google Play, each category under Games has it's own Top Paid and Top Free lists.

There are a number of theories about the factors influence which apps are featured in the top charts, but undoubtedly, the popularity of the app (measured by the number of app installs) plays a major role. Considering that being featured in the top charts is the most common way for new users to discover apps, it makes sense that marketers go to great lengths to move their apps up these lists.

Enter burst campaigns. By concentrating ad spend in a short period of time, marketers hope to draw a large number of new users. The mass influx of new users moves the app up the top charts, increasing its visibility and creating more organic installs.

When to use a burst campaign

Burst campaigns are not appropriate in every situation, but the following examples outline opportunities where a burst campaign may be ideal:

  • Initial launch of an app: Remember, there are over one million apps on both Google Play and the App Store. Launching an app without a strong marketing campaign is a safe way to ensure your app disappears into the digital oblivion. Accompanying your app launch a strong burst campaign can help get your app moving up the charts.
  • A lull in app downloads: It's common for the number of app downloads to experience some fluctuation. But sometimes an app remains flat for an extended period of time, or experiences an unexpected lull. In cases like this, a good burst campaign can be the thing to get the app back up to speed. As seen in the example below, installs for this enterprise app remained fairly flat for an extended period of time – and you can clearly see when the burst kicked in.

  • Peak season: It's a well-known phenomenon that apps peak around holidays. Users often get new devices and are interested in experimenting with apps. Running a burst campaign around peak season can be a great way to pick up a fresh round of new users.

Potential problems with burst campaigns

The biggest drawback of burst campaigns is that user quality is notoriously low. In particular, burst campaigns don't have a great track record of acquiring users with a high LTV. Users often uninstall apps from burst campaigns after only one or two uses. In theory, this might be acceptable – remember, one of the main purposes of burst campaigns is that an influx of new users will drive the app up the charts, making it more visible and resulting in more downloads.

For example, the enterprise app featured in the graph below had been experiencing low activity for several months. After launching a burst campaign in early March they were able to see a considerable spike in both paid and organic installs. At one point, organic installs were higher than paid installs, but most important, organic installs were able to remain at a level considerably higher than before the burst campaign (likely the result of being featured in top charts).

Best practices

Advertise on multiple ad networks: Ad networks have access to inventory on a variety of publisher websites. As an enterprise marketer launching a burst campaign, you'll need to be able to purchase big blocks of ads. Working with multiple ad networks will give your ads a much broader reach. Some of the most popular ad networks for enterprise marketers include:

  • Chartboost
  • InMobi
  • Fiksu
  • Millennial Media
  • AdColony

Rotate your creative: Because you are going to essentially be flooding the world with ads for your app, rotating your creative can help your ads stay fresh. Repeatedly displaying the same ad to users leads to message fatigue and can actually have a negative impact on potential users.

Summary

Burst campaigns occur when marketers concentrate ad spend over a short period of time. One of the major purposes of burst campaigns is to acquire a large number of installs and move the app up the top charts on Google Play and the App Store. The best times to run burst campaigns is at the initial launch of the app, during peak seasons, or if the app is experiencing an unexpected lull. The biggest downfall to burst campaigns is that user quality is low as users have a low lifetime value and have a tendency to uninstall the app after a short period. Burst campaigns can be optimized by working with multiple ad networks and and rotating your creative.

Main image credit: tedits.files.wordpress.com

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By |June 17th, 2014|Advertising Technology|0 Comments

Why buy 10, get one 1 free is a proven loyalty fail

Mogl

Buy 10 get one 1 free, right? WRONG

For Jon Carder, Co-Founder & CEO of restaurant rewards program Mogl, providing utility is the winning formula that makes gamification successful. Carder, speaking at the recent Gamification Summit, made it clear that the old formula of providing points, badges and/or levels are all bad utilities that no longer work to boost levels of engagement. Companies like Foursquare and Scvngr have been unsuccessful at gamifying their products, mainly because they've been unable to provide lasting utility.

Loyalty means utility

Customers want utility that doesn't fade overtime. Frequent flyer dollars and VIP services make a customer feel valued but that's only the tip of the iceberg, according to Carder.

In trying to gamify the restaurant business, Carder and his team knew that their greatest success would come from tapping into the power of the credit card. Once a user has linked up their Mogl account, the program finds them participating restaurants. Using mobile, customers can see the best deals at the top of their screens and restaurants that are bidding in real-time for their business.

very true, affluent consumers aren't willing to pull out a coupon when dining @joncarder #gsummit

— Stephanie Garcia (@heystephanie) June 12, 2014

You walk into a restaurant, enjoy a great meal and using your credit card-enabled Mogl account, get cashback every time you eat at a participating restaurant. Using leaderboards Mogl users can track themselves with other users and get alerted to how much money they have earned.

On top of that, Mogl has implemented the Mogl Jackpot giving out cash prizes to the top three earning customers at every restaurant, every month. Tying Mogl to something intrinsically rewarding makes you feel good about winning and earning money, said Carder.

It's a win for the restaurant patron; it's a win for the hungry, and it's a win for the restaurant. With your cashback, you also can choose to donate it to food banks in your area. A principle mission of Mogl is to help end hunger.

Since their launch back in 2006, Mogl users have spent more than $40 million at more than 1,500 participating venues and donating approximately 750,000 meals to food banks. Mogl continues to expand into new markets (now in Phoenix, Los Angeles, Orange County, Ventura County and San Francisco) and has raised a total of $25 million to date from VCs.

Mogl's three tips to gamification success

Carder's three gamification tips?

  1. Pick a pain point – Hone in on customer pain points in order to provide your customer with a compelling reason to try your product
  2. Remove any friction – Eliminate the hoops preventing your users from fully participating
  3. Kill the “Buy 10 get 1 Free” – It's a dated gaming model, having outlived its usefulness and perpetuates a grinding gaming methodology with no sense of fun.


The post Why buy 10, get one 1 free is a proven loyalty fail appeared first on Technorati.

By |June 16th, 2014|Advertising Technology|0 Comments

Why buy 10, get one 1 free is a proven loyalty fail

Mogl

Buy 10 get one 1 free, right? WRONG

For Jon Carder, Co-Founder & CEO of restaurant rewards program Mogl, providing utility is the winning formula that makes gamification successful. Carder, speaking at the recent Gamification Summit, made it clear that the old formula of providing points, badges and/or levels are all bad utilities that no longer work to boost levels of engagement. Companies like Foursquare and Scvngr have been unsuccessful at gamifying their products, mainly because they've been unable to provide lasting utility.

Loyalty means utility

Customers want utility that doesn't fade overtime. Frequent flyer dollars and VIP services make a customer feel valued but that's only the tip of the iceberg, according to Carder.

In trying to gamify the restaurant business, Carder and his team knew that their greatest success would come from tapping into the power of the credit card. Once a user has linked up their Mogl account, the program finds them participating restaurants. Using mobile, customers can see the best deals at the top of their screens and restaurants that are bidding in real-time for their business.

very true, affluent consumers aren't willing to pull out a coupon when dining @joncarder #gsummit

— Stephanie Garcia (@heystephanie) June 12, 2014

You walk into a restaurant, enjoy a great meal and using your credit card-enabled Mogl account, get cashback every time you eat at a participating restaurant. Using leaderboards Mogl users can track themselves with other users and get alerted to how much money they have earned.

On top of that, Mogl has implemented the Mogl Jackpot giving out cash prizes to the top three earning customers at every restaurant, every month. Tying Mogl to something intrinsically rewarding makes you feel good about winning and earning money, said Carder.

It's a win for the restaurant patron; it's a win for the hungry, and it's a win for the restaurant. With your cashback, you also can choose to donate it to food banks in your area. A principle mission of Mogl is to help end hunger.

Since their launch back in 2006, Mogl users have spent more than $40 million at more than 1,500 participating venues and donating approximately 750,000 meals to food banks. Mogl continues to expand into new markets (now in Phoenix, Los Angeles, Orange County, Ventura County and San Francisco) and has raised a total of $25 million to date from VCs.

Mogl's three tips to gamification success

Carder's three gamification tips?

  1. Pick a pain point – Hone in on customer pain points in order to provide your customer with a compelling reason to try your product
  2. Remove any friction – Eliminate the hoops preventing your users from fully participating
  3. Kill the “Buy 10 get 1 Free” – It's a dated gaming model, having outlived its usefulness and perpetuates a grinding gaming methodology with no sense of fun.


The post Why buy 10, get one 1 free is a proven loyalty fail appeared first on Technorati.

By |June 16th, 2014|Advertising Technology|0 Comments